Your first connection in five steps

Your first session starts with registration. Open the registration page in the user panel and fill in just two fields — username and password. No email address is required; a username and password are all you need. Use lowercase letters and numbers for the username and avoid spaces or special characters, since you'll use it later to sign in to the client and to look up orders in the panel.

After you submit, you go straight into the user panel. If the page stops at the login screen, sign in once with the username and password you just set. Because registration collects no email, account recovery options are limited — store the username and password in a password manager, or somewhere only you can reach.

Once you're signed in, spend half a minute getting to know the panel: the overview page shows your current plan, remaining data and the subscription entry; the plans page handles orders; the downloads page holds the client for each platform; the tickets page is where you ask questions and get support. The next four steps move between these pages, so learning where they are makes everything smoother.

With an account in hand, the next step is picking a plan. There are three monthly tiers, and data resets every month on your activation date rather than on the calendar month — so your cycle starts the day you activate:

Choosing isn't hard: if your day is mostly web pages, documents and meetings, the 60GB tier is enough; if you watch 4K streaming often, or keep AI tools and cloud sync running for hours, 250GB or 500GB is safer. The only difference between the three is data — routes, device count and refund policy are identical: 100+ countries, 170+ routes, unlimited devices and a 30-day refund.

You don't have to wait for the next cycle to upgrade: the price difference is prorated by the days remaining, and once you upgrade you immediately get the new tier's data allowance, so data you've already used isn't wasted. The same rule is stated on the plans page, so you can double-check before ordering.

If your usage varies, you can also buy a standalone data pack: ¥158/300GB, ¥358/1000GB, ¥658/3000GB. Use them whenever you like — they never expire. Good for occasional business trips or temporary heavy usage, and they don't count against your monthly plan allowance.

Payment options include Alipay, WeChat Pay and USDT — pick whichever is easiest when you order. After payment, go back to the panel: the order appears in your order list and its status updates, and the overview page shows your current plan and remaining data.

Once the plan is active, go back to the panel overview page, find the subscription section and copy the subscription link. The client doesn't know your username and password — it only knows this link, which is how it pulls the route list and syncs data usage. The link itself is the credential.

The format looks roughly like this; the line below is only an example, not a working address:

https://example.com/sub?token=YOUR_TOKEN

When copying, watch for missing characters and stray spaces. Don't send this link to anyone or post it in public groups, forums or code repositories. If you suspect it has leaked, reset the subscription in the panel — the old link stops working immediately — then import the new link into your client.

The same section usually shows a QR code, so phones can scan to import and skip manual pasting, which also avoids dropped characters.

The subscription link isn't a one-off. After changing plans, adding a data pack or a route adjustment, update the subscription manually in the client and the list syncs to the latest. You'll use this same step when troubleshooting connection problems later, so remember where it is.

Clients aren't downloaded from this page. Sign in to the user panel, go to the downloads page and pick the version for your device — Windows, macOS, iOS, Android and Linux are all available. Installers and subscriptions both follow your account, so this step also requires signing in first.

Importing a subscription works the same way on all four platforms: open the client, find the Subscription or Profiles entry, paste the link, save, and wait for the list to refresh. Only the location of that entry differs, along with any system-level permissions you need to grant.

The Linux version is also available on the panel's downloads page, and the import entry works the same as on desktop. Command-line imports and config file details aren't covered on this page — look up the matching article in the Help Center when you need it.

With the list loaded, pick a route and click connect. Don't overthink the choice: for work, meetings, web pages and documents use Hong Kong or Japan; for AI tools prefer Japan or the US; for 4K streaming pick the US. Try them in that order the first time and stick with whatever works for you — the list labels each route with its region and intended use, so just pick from there.

Once connected, the client shows the connected state and the current route name at the top. Now do two things to confirm it's really working:

1. Open the network check page and see whether the exit IP and location have changed to the route's region. If it still shows your local network details, traffic isn't being routed — skip the rest of the checks and go straight to the troubleshooting order in the next section.
2. Open a site or AI tool page you use regularly and confirm it loads, lets you sign in and returns results as usual. Seeing the homepage isn't enough — go all the way to actually using it.

If both checks pass, your first connection is done. After that, your phone, tablet and computer can sign in to the same account at the same time — devices are unlimited, and each can use a different region without conflict. When you don't need it, just disconnect in the client and connect again next time.

If the first check fails, try this order: disconnect and reconnect once; switch to another route in the same region; switch to a neighbouring region; finally, check whether another proxy or security app on your system is taking over traffic. The next section walks through this order in detail.

Most first-time problems come down to three things: an incomplete subscription import, a route in an unsuitable region, or another proxy on your system competing for traffic. Work through the order below and you'll usually identify which one it is within minutes:

1. Switch routes: try another route in the same region, or a neighbouring region, and test again. This clears up most single-route problems.
2. Update the subscription: update manually in the client and confirm the list matches what the panel shows. When the list is stuck on old data, newly added routes won't appear.
3. Restart the client: quit it completely and reopen it, rather than just closing the window. Leftover background processes stop new settings from loading.
4. Check the system proxy: make sure no other app is also changing the system proxy settings — when two apps fight over the same switch, the symptom is a connection that shows as up but doesn't pass traffic.
5. Check the Help Center: there are articles for all four categories — account and subscription, connection and faults, speed and routes, billing and refunds. Searching by symptom is faster than searching by keyword.

On refunds: there's a 30-day refund, no questions asked. If you need it, open a ticket in the panel with your order details — no further explanation required.

Beyond this, the material gets more systematic: why AI tools are especially sensitive to network conditions, what to watch for during account registration and sign-in, and how API calls differ from the web interface — all covered in the AI acceleration handbook. Route types and how to choose them are on the routes page; pricing and data pack details are on the plans page. This page keeps to the main path — follow along and it works — and doesn't go into them here.